Hotel Receptionist

About this role

A Hotel Receptionist is needed to work at a hospitality consultancy that services small and medium-sized hotels in Lagos. The role involves welcoming guests, managing reservations, handling check-ins and check-outs, providing information, and ensuring professional service throughout a guest’s stay. The employer oversees multiple hotel departments and focuses on maintaining smooth front desk operations. The position reports to the Front Office Supervisor, General Supervisor or Hotel Manager.

What you would do

• Answer telephone inquiries and direct calls to the appropriate departments.
• Receive and manage room bookings via phone, walk-ins, emails and online platforms.
• Register guests on arrival, assign rooms and process departures.
• Prepare bills, receive payments, issue receipts and keep transaction records.
• Monitor room availability and coordinate with Housekeeping for room readiness.
• Upsell room upgrades, food and beverage services and other facilities where appropriate.
• Handle guest complaints, resolve routine issues and escalate serious matters when needed.
• Maintain a clean and professional front desk area and report security concerns.
• Provide information on room rates, facilities, services, policies and amenities.
• Prepare shift reports and ensure proper handover of outstanding issues to the next shift.

What they are asking for

• Experience in hotel front desk or customer service preferred.
• Ability to communicate information clearly and professionally.
• Basic arithmetic and cash handling skills.
• Good grooming, punctuality and confidentiality.
• Ability to work with multiple hotel departments and follow standard procedures.

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