Hotel Manager in a Reputable Hospitality Organization

About this role

A Lagos-based hospitality organisation is hiring a full-time Hotel Manager to oversee daily hotel operations, ensure high standards of service and guest satisfaction, and manage departments such as front desk, housekeeping, and food and beverage. The role requires experience in hotel or hospitality management, staff supervision, and cost control, with a focus on guest experiences and operational efficiency. Responsibilities include coordinating operations, supervising staff, handling guest enquiries and complaints, managing finances and assets, and ensuring safety and maintenance standards. The position targets candidates with prior supervisory hotel experience and relevant qualifications, and expects flexibility with working hours. Salary is stated as ₦400,000 to ₦500,000 per month, with an emphasis on managing overall hotel performance and profitability.

What you would do

• Oversee daily hotel operations across departments
• Monitor reservations, check-in/check-out, and guest service delivery
• supervise staff recruitment, onboarding, training, and performance
• Prepare staff rosters and monitor attendance and schedules
• Address guest complaints and ensure timely resolutions
• Review daily sales, occupancy, and revenue performance
• Manage cash handling, inventory, supplies, and assets
• Coordinate routine inspections, maintenance, and safety compliance
• Support promotional activities and strategies to attract guests
• Prepare operational reports and monitor performance across departments

What they are asking for

• Minimum 3 to 5 years in hotel operations or hospitality supervisory roles
• Experience with hotel management systems, reservations platforms, and Microsoft Office
• Bachelor’s or HND in Hospitality Management, Hotel Management, Business Administration, or related field
• Understanding of front office, housekeeping, guest relations, and service standards
• Proven ability to supervise staff and coordinate day-to-day operations
• Flexibility to work weekends and holidays
• Strong leadership, communication, organisation, and problem-solving skills
• Certifications in Hotel/Hospitality management are an added advantage
• Basic budgeting, revenue monitoring, inventory management, and cost control knowledge
• Excellent customer service and ability to handle guest complaints professionally

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