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Hotel Manager
About this role
A Hotel Manager is being sought by HCER Consulting Limited to oversee daily hotel operations in Benin, Edo. The role focuses on supervising staff, maintaining service standards, and ensuring a positive guest experience. The employer provides human resource solutions and training, with services covering recruitment, performance management, HR outsourcing, and more. The position targets someone with strong leadership and administrative skills who can drive efficiency and profitability in hospitality operations.
What you would do
- Oversee daily hotel operations to ensure smooth service delivery.
- Supervise staff across departments such as reception, housekeeping, restaurant, and maintenance.
- Respond to guest complaints and ensure high standards of customer service.
- Monitor occupancy, reservations, bookings, and revenue performance.
- Develop and implement procedures to improve efficiency and service quality.
- Manage staff schedules, performance, discipline, and productivity.
- Monitor operational expenses, budgets, and resource use.
- Ensure cleanliness, safety, and maintenance of rooms and facilities.
- Coordinate with accounting to monitor revenue and expenses.
- Oversee inventory and proper use of supplies and equipment.【(optional note: no additional responsibility beyond stated)】
What they are asking for
- Degree or HND in Hospitality Management, Business Administration or related discipline.
- Proven experience in hotel management or supervisory hospitality role.
- Strong leadership, team management, and organisational skills.
- Excellent customer service, communication, and problem-solving abilities.
- Good understanding of hotel operations including reservations, housekeeping and front-office management.
- Basic budgeting, revenue monitoring, and cost control knowledge.
- Proficiency in Microsoft Office and familiarity with hotel management software.
- Ability to manage multiple responsibilities and work under pressure.
- Professionalism, accountability and attention to detail.
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