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Hotel Manager
About this role
The role is for a Hotel Manager based in Lagos, tasked with overseeing hotel operations, driving business performance, leading teams and ensuring excellent guest experiences. The position targets candidates with extensive hospitality experience and a proven track record in management, revenue growth, financial control and staff leadership. The employer, Pro Connect Global Agency, describes itself as a recruitment and HR solutions firm that partners with organisations to attract and place qualified professionals. The job includes managing budgets, improving occupancy and revenue, ensuring compliance and maintaining service standards. The posting notes a full-time appointment with a focus on operational excellence and strategic leadership.
What you would do
- Lead and develop hotel staff to high performance.
- Prepare operational and financial performance reports for management.
- Maintain guest experience, service quality, cleanliness and efficiency.
- Develop strategies to increase bookings, revenue, and customer retention.
- Handle guest complaints professionally and drive continuous improvement.
- Prepare and manage operational budgets and control expenditures.
- Monitor revenue, occupancy, costs and profitability.
- Identify business development opportunities and partnerships.
- Ensure compliance with hospitality regulations, health and safety, and security procedures.
- Oversee inventory, procurement, maintenance and asset management.
What they are asking for
- Senior supervisory or hotel management experience.
- Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration or related field.
- 7–10 years in hospitality with substantial hotel operations experience.
- Proficiency in hotel management software, reservation systems and Microsoft Office.
- Strong knowledge of budgeting, guest relations and operational management.
- Proven ability to lead teams, control costs and drive revenue growth.
- Relevant professional certifications are an added advantage.
- Strong communication, negotiation and interpersonal skills.
- Strategic leadership, integrity and accountability.
- Ability to work under pressure and manage competing priorities.
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