Hotel Manager

About this role

A Hotel Manager is sought by HCER Consulting Limited to oversee daily hotel operations in Benin, Edo. The role targets someone with strong leadership, administrative, and problem-solving abilities who can manage staff, guest service, and service standards while driving occupancy and profitability. The employer provides hospitality and human resource solutions and offers services across recruitment, performance management, learning and development, and organisational restructuring. The position focuses on maintaining cleanliness, safety, and maintenance standards, supervising departments, managing budgets, and ensuring regulatory and policy compliance. The job involves coordinating with accounting on finances, preparing reports, and delivering a high-quality guest experience.

What you would do

• Ensure rooms, facilities and common areas meet cleanliness, safety and maintenance standards
• Develop and implement operational procedures to improve efficiency and service quality
• Provide excellent customer service and resolve guest complaints promptly
• Oversee inventory and proper use of hotel supplies and equipment
• Handle operational challenges while maintaining high service standards
• Ensure compliance with hospitality regulations, health and safety requirements and internal policies
• Coordinate with accounting to monitor revenue, expenses and financial performance
• Supervise and coordinate staff across departments including reception, housekeeping, restaurant and maintenance
• Monitor occupancy, reservations, bookings and revenue performance
• Prepare operational reports and provide regular updates to management

What they are asking for

• Degree or HND in Hospitality Management, Business Administration or related discipline
• Proven experience in hotel management, hospitality operations or a supervisory role in hospitality
• Strong leadership, team management and organisational skills
• Excellent customer service, communication and problem-solving abilities
• Good understanding of hotel operations, room reservations, housekeeping and front-office management
• Proficiency in Microsoft Office and familiarity with hotel management software
• Ability to manage multiple responsibilities and work under pressure
• High level of professionalism, accountability and attention to detail

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