Hotel General Supervisor

About this role

A Hotel General Supervisor is needed to oversee daily hotel operations at NSPRI Guest House in Lagos, ensuring smooth running and high guest satisfaction. The role targets experienced hospitality professionals capable of leading a team with minimal supervision and delivering quality service within a university environment.

What you would do

• Oversee day-to-day hotel operations across front desk, housekeeping, maintenance and food and beverage with minimal supervision
• Supervise, motivate and train staff to maintain productivity, professionalism and guest satisfaction
• Monitor inventory and ensure adequate supplies are available
• Inspect guest rooms, public areas and facilities for cleanliness, safety and standards compliance
• Handle guest inquiries, requests and complaints promptly and courteously
• Collaborate with department heads to implement policies and improve efficiency and guest experience

What they are asking for

• Bachelor's degree or HND in Hospitality Management or Business Administration
• Minimum of 5 years in a similar role
• Strong leadership and communication skills
• Good organisational and time management abilities
• Knowledge of hotel management software and reservation systems
• Understanding of budgeting, financial analysis and revenue management principles

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