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Hospitality Supervisor
About this role
Whip Smart Service Providers Limited is seeking a Hospitality Supervisor for its Lagos location (Ago Palace), with staff accommodation provided. The role involves supervising staff, coordinating daily operations and ensuring the delivery of quality customer service. Salary is ₦150,000 per month and working days are Monday to Sunday with one day off per week.
What you would do
- Supervise and coordinate the daily activities of staff.
- Ensure staff are punctual, properly dressed, and performing their duties effectively.
- Monitor customer service and ensure guests receive quality service.
- Address customer complaints and resolve issues professionally.
- Ensure the facility is clean, organised, and properly maintained.
- Assist with coordinating daily operations and staff schedules.
What they are asking for
- Minimum OND/HND/BSc qualification preferred.
- Previous experience in hospitality, customer service, or supervisory role.
- Good communication and interpersonal skills.
- Smart, responsible and well organised.
- Ability to supervise and motivate staff.
- Good problem-solving and decision-making skills.
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