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Hospitality / Patient Experience Officer
About this role
A full-time Hospitality / Patient Experience Officer in Asaba, Delta, focused on ensuring a welcoming and positive experience for patients, relatives, and visitors by delivering strong customer service and supporting service improvements.
What you would do
- Communicate professionally and maintain confidentiality in patient care.
- Assist patients with special requests and ensure needed support is provided.
- Support patient experience initiatives and service improvement programmes.
- Monitor patient experience and identify areas for improvement.
- Act as a point of contact for patients to address needs promptly.
- Welcome and assist patients, relatives and visitors in a courteous manner; resolve complaints professionally.
What they are asking for
- Bachelor’s degree or HND in a related field (Hospitality Management, Mass Communication, Business Administration, Public Relations, Customer Service, Healthcare Administration) or equivalent.
- Minimum of 2 years of experience in hospitality, customer service, patient relations or similar role, preferably in healthcare.
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