About this role
Remote, full-time position in Lagos for a female Hospitality Operations Manager with proven hospitality operations experience. The role oversees daily operations, drives service standards and coordinates teams, with a salary of N400,000 to N600,000 monthly.
What you would do
- Oversee daily hospitality operations to ensure smooth service delivery.
- Manage and coordinate operational teams to achieve business objectives.
- Develop and implement policies, processes and service standards.
- Monitor staff performance and maintain high levels of productivity and customer service.
- Manage vendors, procurement, inventory and operational costs.
- Ensure compliance with health, safety and regulatory standards and address operational issues.
What they are asking for
- Bachelor's degree in Hospitality Management, Business Administration or related field, with 7–10 years of hospitality operations management experience.
- Strong leadership and team management skills.
- Excellent communication, organisational and problem-solving abilities.
- Deep knowledge of hospitality operations, customer service and service standards.
- Proven ability to manage multiple operational functions in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
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