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Hospitality Operations Manager
About this role
Misan & Co is looking for a Hospitality Operations Manager to oversee daily business, lead staff, and ensure consistent high standards of hospitality from enquiry to post-event care. The role covers planning, sales follow-up, service delivery, decor coordination, and managing assets and costs. The manager will ensure guest experience, coordinate events with vendors, and maintain venue readiness at their Ikorodu Road space with activity extending to Lekki Phase 1. It is a hands-on management position requiring organisation, client service, and team leadership. The employer operates a private, all-inclusive hospitality and events studio focused on curated dining experiences and intimate gatherings.
What you would do
- Set and enforce client reception, viewing, and hosting standards; model professional service and presentation
- Handle enquiries across social, phone, and in person; ensure timely responses and maintain CRM records
- Manage bookings, quotations, payments, and follow-ups; keep the booking calendar and client agreements accurate
- Create event briefs detailing client specs, decor, timings and staffing; coordinate vendors to deadlines
- Supervise decor execution and venue handover to ensure alignment with client briefs
- Oversee daily opening, closing, cleanliness, safety, and asset care; monitor stock and maintenance
- Lead on-site staff through planning and briefings; delegate tasks with clear outcomes
- Provide an accountable on-site lead for each event; resolve issues during events
- Collect client feedback post-event and implement learnings with the team
- Prepare weekly reports on enquiries, conversions, bookings, revenue and operations
What they are asking for
- At least three years in hospitality with a minimum of one year in a supervisory role
- Experience in hotel operations, guest services, or a similar hospitality setting; evidence of improving service standards and daily operations
- Experience coordinating events and working with vendors
- Strong written and spoken English; confident, warm, professional communication
- Practical competence with CRM systems, booking calendars, spreadsheets, quotations and payment tracking
- Commercial awareness of how follow-up, staffing, waste and service quality affect profitability
- Attention to detail, ability to work under pressure, and willingness to inspect and assist where needed
- Relevant qualification in hospitality, business or related field is useful
- Demonstrated management ability and service delivery
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