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Hospitality Manager
About this role
A Hospitality Manager is needed to oversee daily operations for a hotel, resort, restaurant or other hospitality venue in Lagos. The role focuses on delivering excellent customer service and guest satisfaction, managing staff, and ensuring financial and regulatory compliance. The employer coordinates with marketing to promote services and attract customers. The position requires a background in hospitality management or a related field, with several years of management experience. Housing accommodation is listed as a benefit.
What you would do
- Oversee daily operations of the hospitality venue
- Ensure high standards of customer service and guest satisfaction
- Hire, train, and schedule staff
- Monitor budgets, expenses and revenue to maximise profitability
- Handle guest complaints and resolve issues promptly
- Ensure compliance with health, safety and licensing regulations
- Coordinate with marketing to promote services and attract customers
What they are asking for
- OND/HND or Bachelor’s degree in Hospitality Management, Business Administration or related field (preferred)
- Proven hospitality management experience (5+ years)
- Strong leadership and communication skills
- Computer knowledge and familiarity with industry software (e.g., PMS, POS)
- Ability to work flexible hours including weekends and holidays
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