Hospital Service Manager / Administrative Manager

About this role

The Hospital Service Manager / Administrative Manager role at Eye Foundation Hospital in Lagos oversees the hospital’s daily administrative and operational activities and supports clinical departments to ensure safe, patient‑centred service delivery. It involves coordinating staff, improving operational efficiency, and ensuring compliance with policies and regulatory standards. The position requires managing front desk to clinical interfaces, responding to issues, and maintaining service quality in a fast‑paced environment. The employer is a leading eye care hospital operated by Summit Healthcare Hospital Ltd with a network of eye care centres across Nigeria. The role focuses on patient flow, facility and staff management, business development, financial monitoring, and risk compliance.

What you would do

• Oversee day‑to‑day hospital operations to ensure stability.
• Coordinate patient flow across front desk, clinics, theatre, optical, pharmacy and billing units.
• Manage clinic and theatre scheduling with clinical heads.
• Develop, implement and review SOPs for administrative and non‑clinical services.
• Act as first point of escalation for operational issues and escalate as needed.
• Ensure prompt, courteous and professional service at all contact points.
• Set and monitor customer service standards and provide training.
• Receive, investigate and resolve patient complaints and maintain a complaints log.
• Conduct patient satisfaction surveys and implement service improvements.
• Maintain a clean, safe and welcoming environment for patients and visitors.

What they are asking for

• Bachelor’s degree in Business Administration, Health Services Administration, Accounting, Economics or Marketing (Master’s degree an added advantage).
• Professional certification in Project Management, Management or Strategic Management is an added advantage.
• Minimum 3 years’ experience in an administrative or operations management role.
• Experience in hospital or healthcare management, marketing, or HMO/corporate client relations is an added advantage.
• Intermediate proficiency in Microsoft Office; familiarity with HMIS or EMR is an added advantage.

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