Hospital Service Manager / Administrative Manager

About this role

The hospital seeks a Hospital Service Manager / Administrative Manager to oversee day-to-day administration and operations, enhance efficiency and patient satisfaction, and support clinical departments to ensure safe, patient-centred service delivery. The role involves coordinating staff across all levels, managing front desk to billing flow, and ensuring compliance with policies and regulatory standards. The position is based in Lagos and targets candidates with experience in administrative or operations management, preferably in healthcare. The employer is Eye Foundation Hospital, operated by Summit Healthcare Hospital Ltd, a leading eye care provider in Nigeria with multiple care centres across the country. The role requires strong leadership, organisational, and customer service skills to maintain service quality in a fast-paced environment.

What you would do

• Oversee daily hospital operations and maintain administrative stability.
• Develop, implement and review SOPs for administrative and non-clinical services.
• Act as the first point of escalation for operational issues and escalate as needed.
• Coordinate patient flow across front desk, clinics, theatre, optical, pharmacy and billing units.
• Manage clinic and theatre scheduling in collaboration with clinical heads.
• Ensure prompt, courteous, professional service at all contact points and maintain a welcoming environment.
• Receive and resolve patient complaints and maintain a complaints log.
• Conduct patient satisfaction surveys and drive service improvements.
• Set and monitor customer service standards and provide staff training.
• Oversee maintenance of equipment and facilities, including vendor management and stock control.

What they are asking for

• Bachelor’s degree (preferred in Business Administration, Health Services Administration, Accounting, Economics or Marketing).
• Master’s degree (MBA, MPH or Master in Health Administration) is an added advantage.
• Professional certification in Project Management, Management or Strategic Management is an added advantage.
• Minimum of 3 years’ experience in an administrative or operations management role, preferably in healthcare.
• Experience in hospital or healthcare management, marketing or HMOs is an added advantage.
• Intermediate proficiency in Microsoft Office; familiarity with HMIS/EMR is an added advantage.

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