Hospital Process Analyst

About this role

The role is for a Hospital Process Analyst to measure, analyse and improve the hospital’s clinical and operational workflows in areas such as patient journeys, waiting times, bed turnover and throughput. It involves mapping end-to-end patient pathways across various hospital departments, defining performance measures, and delivering data-driven improvement projects. The position supports regulatory, accreditation and quality-assurance reporting with validated data. It is targeted at individuals with a quantitative background and experience in healthcare analytics or process improvement. Dragnet Solutions operates as an IT firm providing e-recruitment and screening services, and collaborates with international and local professional bodies. The employer’s aim is to implement innovations to solve human problems with integrity and excellence."

What you would do

• Map and analyse end-to-end patient journeys across outpatient, inpatient, emergency, theatre, diagnostics and pharmacy.
• Define, instrument and maintain operational performance measures such as waiting times, length of stay, bed turnover and occupancy, theatre utilisation and clinic throughput.
• Extract, validate and analyse data from the hospital information system and departmental records; investigate data-quality gaps at source.
• Design and run improvement projects using Lean, Six Sigma, PDSA cycles and related methods with measurable baselines.
• Conduct time-and-motion, queue and capacity studies; build demand and capacity models for clinics, beds and theatre lists.
• Produce and present operational dashboards and analytical reports to department heads and executive management.
• Draft, test and revise standard operating procedures and workflow documentation.
• Facilitate workshops with clinical and non-clinical staff to design and embed process changes.
• Monitor performance post-implementation and escalate if gains are not sustained.
• Support regulatory, accreditation and quality-assurance reporting with validated data.

What they are asking for

• First degree in industrial or systems engineering, statistics, data science, health information management, health sciences, operations management, economics or related quantitative discipline.
• Completion of NYSC or valid exemption where applicable.
• Minimum of 4 years of relevant experience in process analysis, operations improvement, performance management or healthcare analytics.
• Experience in process mapping and workflow redesign.
• Experience working with operational data sets and producing analytical reports for decision-making.
• Evidence of at least one documented improvement project with measurable outcomes.
• Experience in a hospital or healthcare setting with familiarity of patient flow, clinic scheduling or bed management.

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