Hospital Front Desk Officer

About this role

The Hospital Front Desk Officer at Daniel Adewole Awe Medical Center is the first point of contact for patients and visitors in Ilesa, Osun. The role involves welcoming and directing people, registering patients, managing appointments and enquiries, maintaining patient records, and coordinating patient flow between reception and other departments. It includes answering calls, addressing patient concerns with courtesy, and supporting billing and payment processes as needed. The position is full-time and on-site, with a focus on professionalism and patient-friendly service. The employer operates a healthcare facility delivering primary and secondary care services to the community.

What you would do

• Welcome and direct patients and visitors
• Register new and returning patients
• Manage appointments and enquiries
• Maintain accurate patient records
• Coordinate patient flow between reception, consulting rooms, and other departments
• Answer phone calls and address patient concerns
• Support billing and payment processes as required
• Uphold patient confidentiality and professional conduct
• Maintain organisation and efficiency in a fast-moving reception
• Utilise hospital management or records software and Microsoft Office

What they are asking for

• OND, HND, or Bachelor's degree in Health Records, Public Administration, Business Administration, or related field
• Previous experience in front desk, reception, or customer service role, preferably in a hospital or clinic
• Excellent English communication skills; Yoruba proficiency is an advantage
• Polished, courteous, and professional presence
• Ability to stay calm and helpful under pressure
• Proficiency in Microsoft Office applications
• Comfort with hospital management or records software
• Strong organisational skills with attention to detail in data entry and records
• Commitment to patient confidentiality and professional conduct
• Ability to multitask in a busy reception environment

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.