Hospital Front Desk Officer

About this role

The role is for a Hospital Front Desk Officer at Daniel Adewole Awe Medical Center in Ilesa, Osun State. It is a full-time, on-site position where the successful candidate will greet and direct patients, register patients, manage appointments, maintain patient records, and support billing and payment processes as needed. The role involves handling calls, addressing patient concerns, and coordinating flow between reception and other departments, with an emphasis on professionalism and patient confidentiality. The employer provides primary and secondary healthcare services and seeks someone with a professional demeanour suited to a busy reception environment. Qualifications include relevant higher education in health records, public administration, business administration, or related fields, plus experience in front desk or customer service roles, preferably in healthcare. Proficiency in English, with Yoruba as an advantage, and familiarity with Microsoft Office and hospital software are expected."

What you would do

• Welcome and direct patients and visitors.
• Register new and returning patients.
• Manage appointments and respond to enquiries.
• Maintain accurate patient records.
• Coordinate patient flow between reception, consulting rooms and other departments.
• Answer phone calls and handle patient concerns with discretion.
• Support billing and payment processes as required.
• Stay professional and calm in a busy reception environment.
• Maintain patient confidentiality and data integrity.
• Assist with general administrative tasks as needed.

What they are asking for

• OND, HND, or Bachelor’s degree in Health Records, Public Administration, Business Administration, or related field.
• Experience in front desk, reception, or customer service role, preferably in a hospital or clinic.
• Excellent verbal and written English communication; Yoruba proficiency is an advantage.
• Professional, courteous presence and ability to remain calm under pressure.
• Proficiency in Microsoft Office and familiarity with hospital management or records software.
• Strong organisational skills and attention to detail in data entry and record keeping.
• Commitment to patient confidentiality and professional conduct.
• Ability to multitask in a fast-moving reception environment.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.