Hospital Front Desk Officer

About this role

The role is for a Hospital Front Desk Officer at Daniel Adewole Awe Medical Center in Osun, with duties centred on welcoming patients, registering and directing them, managing appointments and enquiries, maintaining patient records, and coordinating movement between reception and other departments. It involves handling calls, addressing patient concerns, and supporting billing and payments as needed. The position is full-time and on-site, based in Ilesa. The employer provides primary and secondary healthcare services and seeks a professional, patient-focused individual with strong communication and organisational skills. The job requires a background in health records, administration or a related field, plus experience in front desk or customer service roles, preferably in healthcare. Knowledge of English is essential, Yoruba is an advantage, and familiarity with hospital software and MS Office is expected."

What you would do

• Welcome and direct patients and visitors.
• Register new and returning patients.
• Manage appointments and patient enquiries.
• Maintain accurate patient records.
• Coordinate patient flow between reception, consulting rooms and other departments.
• Answer telephone calls and address patient concerns with discretion.
• Support billing and payment processes as required.

What they are asking for

• OND, HND or Bachelor's degree in Health Records, Public Administration, Business Administration or related field.
• Experience in front desk, reception or customer service roles, preferably in a hospital or clinic.
• Excellent verbal and written English communication; Yoruba proficiency is an advantage.
• Professional, courteous presence and ability to stay calm under pressure.
• Proficiency in Microsoft Office and familiarity with hospital management or records software.
• Strong organisational skills and attention to data entry and record keeping.
• Commitment to patient confidentiality and professional conduct.
• Ability to multitask in a busy reception environment.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.