Home Appliances (HA) Supervisor

About this role

The Home Appliances (HA) Supervisor at SIMS Nigeria Limited will oversee the installation, maintenance, diagnosis, and repair of home appliances such as air conditioners, refrigerators and washing machines. The role ensures technicians follow manufacturer specifications and safety standards while meeting approved service turnaround times. It involves coordinating technicians, guiding technical work, and handling service quality, documentation and customer resolution in Lagos. The employer operates as a distributor and seller of electronic products with branches across Nigeria and partnerships with major brands. The position is based at the Allen, Ikeja Lagos site and supports service delivery for SIMS Nigeria Limited’s home appliances division.

What you would do

• Oversee diagnosis, installation, maintenance and repair of home appliances to meet technical standards.
• Assign tasks to HA technicians and monitor daily activities.
• Inspect completed repairs and installations for functionality and safety before handover.
• Assist technicians in diagnosing complex faults and determining root causes.
• Monitor service turnaround times and ensure timely completion of jobs.
• Investigate escalated customer technical complaints and provide solutions.
• Manage spare parts, tools and equipment usage and records to minimise waste.
• Ensure compliance with electrical safety, refrigerant handling and other safety standards.
• Maintain accurate service documentation of requests, diagnoses, parts used, and job status.
• Coordinate with Service Centre, Spare Parts and Customer Service teams to resolve operational issues.

What they are asking for

• HND or Bachelor's Degree in Electrical/Electronic Engineering, Mechanical Engineering or related technical field.
• Minimum of 3 years' experience in home appliance servicing, installation, maintenance or repairs, with supervisory experience preferred.
• Practical knowledge of diagnosing and repairing air conditioners, refrigerators, washing machines and other appliances.
• Understanding of electrical systems, refrigeration principles and appliance components.
• Ability to supervise technicians, allocate jobs and monitor repair quality.
• Good leadership, communication, organisational and problem-solving skills.
• Proficiency in basic computer applications and service documentation systems.
• Ability to work under pressure and handle technical challenges.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.