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HMO Administration & HR Shared Services Specialist
About this role
The role focuses on coordinating employee health maintenance organisation (HMO) administration and supporting shared HR services. It involves managing day-to-day HMO services, handling escalated medical-service issues, coordinating healthcare providers and HR vendors, and producing utilisation and management reports. The position also aims to improve service quality, employee experience and operating efficiency. It targets candidates with extensive HR Shared Services experience and a strong background in HMO administration within a large organisation, based in Lagos. The employer is Dangote Industries Limited, part of the Dangote Group, with headquarters in Lagos.
What you would do
- Administer the organisation’s employee medical/HMO programme and act as liaison between employees, HMOs, healthcare providers and HR stakeholders.
- Resolve escalated HMO and medical-service issues for employees.
- Monitor provider service delivery, escalate gaps, and maintain HMO records and enrolment information.
- Prepare utilisation reports and management updates on HMO use.
- Support reviews of HMO/provider performance and identify cost-efficient improvements.
- Coordinate employee welfare programmes and ensure timely resolution of service requests.
- Assist with expatriate leave administration and related logistics where required.
- Facilitate local and international travel arrangements for employees and visitors.
- Support year-end employee activities and welfare/engagement programmes.
- Liaise with internal functions to ensure seamless HR service delivery.
What they are asking for
- Bachelor’s degree in HR, Business Administration, Social Sciences, Humanities or related discipline; postgraduate qualification in related fields is an advantage.
- Minimum of 9 years’ experience in HR Shared Services, Employee Services, HR Operations or related function.
- Competencies include HMO/medical scheme administration, vendor management, service delivery and SLA management, data analysis and reporting, strong Excel skills, and good communication.
- Ability to work effectively in a matrix organisation and focus on cost-conscious process improvement.
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