All jobs
HMO Administration and HR Shared Services Specialist
About this role
The role focuses on coordinating employee healthcare and HMO administration while supporting HR Shared Services. It involves managing day‑to‑day HMO services, resolving escalated medical‑service issues, coordinating providers and HR vendors, and delivering utilisation and management reports. The position also seeks ways to improve service quality, employee experience and operating efficiency. It is based in Lagos and targets experienced HR Shared Services professionals. The employer is Dangote Industries Limited, a Nigerian diversified conglomerate with operations centred in Lagos.
What you would do
- Monitor HMO utilisation and prepare utilisation reports
- Serve as a liaison between employees, HMOs, healthcare providers and HR stakeholders
- Escalate and resolve HMO and medical‑service issues
- Maintain employee HMO records and support enrolment/updates
- Administer the organisation's employee medical/HMO programme
- Support reviews of HMO/provider service performance for cost and experience improvements
- Support administration of employee welfare programmes
- Assist expatriate leave administration and related logistics
- Coordinate local and international travel arrangements for employees and visitors
- Prepare periodic HR Shared Services reports and track service issues and resolutions
What they are asking for
- Minimum of 9 years' experience in HR Shared Services, Employee Services, HR Operations or related field
- Bachelor's Degree or equivalent in HR, Business Administration, Social Sciences, Humanities or related discipline
- Postgraduate qualification in Business Administration, Management Sciences, HR or related discipline is an added advantage
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.