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Head, Operations, People and Culture
About this role
A senior leadership role combining operations management with people and culture strategy for a real estate development and property management firm. The position oversees day-to-day business execution, administration, talent management, and workplace culture across multiple sites and divisions. It focuses on aligning operational efficiency with a high-performing, inclusive workplace. The employer is Earl Consulting Lagos, recruiting on behalf of Earl Consulting Lagos for a client in Lagos."
What you would do
- Set up KPIs and operational frameworks to improve resources and project turnaround times
- Oversee vendor management, office administration, procurement and facility maintenance
- Streamline workflows across Sales, Architecture, Site/Project Execution, Property Management and Finance
- Ensure compliance with Lagos State property guidelines, governance policies, labour laws and internal procedures
- Lead end-to-end recruitment and onboarding processes
- Design and implement learning, development and performance appraisal programmes
- Develop competitive compensation structures aligned with revenue goals
- Implement engagement initiatives and conflict resolution to boost retention
- Foster a high-performing, collaborative and inclusive culture across all branches and sites
- Translate company strategy into departmental roadmaps and liaise with leadership
What they are asking for
- 7–10+ years of progressive management experience in Operations and HR/People Management
- 3–5 years in a senior leadership role within Real Estate, Construction or Property Asset sectors
- Strong leadership, crisis management, conflict resolution and communication skills
- Experience in risk mitigation, contract enforcement, labour compliance and vendor management
- Understanding of organisational design, talent management and operational mechanics in real estate
- Proficiency with ERP, HRIS and modern CRM tools
- Bachelor’s degree in Business Admin, HRM, Real Estate Management, Law or related field
- MBA or relevant Master’s preferred
- HR certifications (e.g., CIPM, SHRM, CIPD) advantageous
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