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Head, Operations
About this role
A Head of Operations for a fast growing microfinance bank in Onitsha/Anambra, responsible for branch operations, cash and vault management, teller activities, transfers, end-of-day processing and enforcing operational controls across the branch. Targets experienced banking professionals with supervisory background in MFB or commercial banks.
What you would do
- Oversee account opening, mandates, cheque management, transfers and other customer instructions.
- Run and supervise end-of-day processing on the core banking application and review exception reports.
- Balance the vault at close of business and resolve teller overages or shortages the same day.
- Coordinate with ICT on downtime issues and with Finance on daily proofs and reconciliations.
- Authorise transactions above teller limits, manage cash swaps and monitor till and vault insurance limits.
- Enforce dual control, call-over of previous day’s tickets and other operational controls.
What they are asking for
- BSc or HND in Banking & Finance, Accounting, Business Administration or related field.
- Minimum of 7 years in banking operations with at least 3 years supervising branch operations in an MFB or commercial bank.
- Proven experience in microfinance, retail banking, or SME lending; must meet CBN fit-and-proper requirements.
- CIBN MCP certification strongly preferred; ACIB is an advantage.
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