Head of Telesales

About this role

Bravies Homz Limited, a Abuja-based real estate company, is seeking a Head of Telesales. The role focuses on leading telephone-based sales operations, supervising telesales agents, and ensuring revenue targets are met. The position targets experienced sales professionals who can develop calling strategies, coach staff, manage customer data, and convert prospects into paying clients. The job reports to the Head of Sales or Managing Director and is based in Abuja on a full-time basis.

What you would do

• Develop and implement telesales strategies to generate leads and increase revenue.
• Set daily, weekly, and monthly calling and sales targets for agents.
• Recruit, train, supervise, and evaluate telesales team members with HR collaboration.
• Prepare and review call scripts, pitches, objection-handling guides, and follow-up procedures.
• Monitor calls and provide feedback to improve performance and techniques.
• Ensure agents follow calling procedures and maintain professional telephone etiquette.
• Manage customer databases, lead lists, call schedules, and follow-ups.
• Track call volumes, contact rates, conversion rates, and sales revenue.
• Identify reasons for unsuccessful calls and develop conversion improvements.
• Coordinate with Head of Sales and marketing to align campaigns and targets.

What they are asking for

• Minimum HND or Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 3–5 years in telesales, telemarketing, call centre operations, or direct sales.
• At least 2 years in a supervisory or leadership role preferred.
• Experience using CRM systems and call monitoring tools.
• Proven ability to meet and exceed sales targets.

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