Head of Service Center

About this role

The Head of Service Center at Siemens in Port Harcourt, Nigeria leads the repair activities for compression and other rotating equipment, coordinating with regional teams to deliver repair solutions. The role focuses on managing technicians and service project managers, improving lead times, costs, quality and customer satisfaction. It requires a customer-focused leader who emphasises safety, environment, health and quality, and who can drive process improvements within the Service Center. The position reports to the Head of Repair Operations Region Europe & Africa for Compression and involves travel to customers or other sites up to 20%. The employer is Siemens, a German multinational engineering company with divisions in Industry, Energy, Healthcare and Infrastructure & Cities.

What you would do

• Lead and motivate a team of technicians and service project managers.
• Drive operational excellence to meet customer and company expectations.
• Monitor KPIs to improve lead times, costs and quality.
• Implement improvements based on customer feedback to enhance satisfaction and loyalty.
• Coordinate effectively between the Service Center and other departments.
• Develop the skills of team members to meet operational needs safely and flexibly.
• Drive safety and continuous improvement of processes in the Service Center.
• Create repeatable process flows within the Service Center.
• Ensure communication with relevant departments and stakeholders.
• Support and align with regional repair operations objectives.

What they are asking for

• Bachelor's degree in engineering or a related field, or qualified by experience.
• Knowledge of compressor technology.
• Experience in service projects aligned with ISO 9001, 14001, 45001 and API standards.
• Fluent in English and German; additional languages are advantageous.
• 5+ years in leadership and with technically complex machines, preferably in aftermarket/repair of rotating equipment.
• Willingness to travel up to 20% to customer sites or other service centers.
• Ability to understand customer needs in the aftermarket and handle customer pressure professionally.
• Experience in managing business improvement initiatives and non-conformance programs.

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