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Head of Operations in a Microfinance Bank - Westfield Consulting Limited
About this role
A Head of Operations role at a microfinance bank in Lagos, focusing on efficient operations, policy compliance, and excellent customer service. Suitable for candidates with banking operations experience and leadership capability.
What you would do
- Oversee account opening process and ensure complete documentation and prompt scanning of mandates
- Manage correspondence and bank statements to ensure correct postings
- Monitor vault cash, insurance limits, and daily cash Ledger reconciliation
- Implement budget and cost control for the bank
- Supervise operations staff and ensure compliance with policies and procedures
- Render statutory returns and ensure timely, courteous customer service across units
What they are asking for
- Minimum five years of experience in Banking Operations
- First degree with minimum Second Class Lower or HND with Upper Credit division
- Excellent communication and customer service skills
- Attention to detail and accuracy; strong analytical and problem-solving abilities
- Knowledge of banking regulations, policies and procedures
- Proficiency with computers and Microsoft Office; professional certifications an advantage
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