Head of Operations - Hotel in a Prestigious Five-star Hotel - Vodstra Limited

About this role

The role is for a Head of Operations at a prestigious five-star hotel in Lagos Island, reporting to the General Manager and senior leadership. The position focuses on ensuring efficient department performance, five-star guest experiences, and driving revenue and profitability. The successful candidate will oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Guest Services, translating business objectives into actionable operational strategies. The role emphasises improving occupancy and revenue metrics while maintaining standards, with leadership responsibility for departmental teams and compliance with safety and brand standards. The employer is a five-star hotel seeking an accomplished, commercially driven operations leader to improve efficiency, guest satisfaction and financial performance.

What you would do

• Drive revenue growth and profitability across hotel departments through commercial strategies and revenue optimisation.
• Monitor financial performance and implement strategies for sustainable growth without compromising guest satisfaction.
• Improve occupancy, ADR, RevPAR and GOP while controlling operating costs and waste.
• Oversee daily operations to ensure efficiency, productivity and consistent five-star service standards.
• Optimise resources, streamline processes and maintain compliance with operational, safety and quality standards.
• Lead and develop departmental teams with clear KPIs aligned to revenue and guest experience.
• Foster accountability, teamwork and continuous improvement across hotel operations.
• Ensure regulatory compliance, asset maintenance and risk management.
• Translate performance data into practical strategies that deliver measurable business results.
• Maintain brand standards and ensure high-quality guest interactions.

What they are asking for

• Postgraduate qualification or relevant professional certification is an advantage.
• Bachelor's Degree in Hospitality Management, Hotel Administration, Business Management or related field.
• Excellent leadership, communication, negotiation, problem-solving and decision-making skills.
• Solid understanding of revenue management, pricing strategy, occupancy optimisation, upselling and ancillary revenue generation.
• 7–10 years of progressive experience in hotel operations or hospitality management, with senior operational leadership experience.
• Experience managing operations of upscale, luxury or five-star hotels.
• Proficiency in hotel management systems, reporting tools and Microsoft Office.
• Track record of improving revenue performance, controlling costs and achieving profitability.
• Ability to translate performance data into practical strategies for business impact.
• Strong commercial and financial management skills including budgeting, forecasting, and KPI reporting.

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