Head of Operations - Hotel

About this role

The advert is for a Head of Operations at a hotel under Vodstra Limited, based in Lagos. The role oversees all hotel operations across departments such as Front Office, Housekeeping, Food & Beverage, Guest Services and Engineering, aligning operational actions with business objectives. The position reports to the General Manager and senior leadership, with a focus on increasing revenue, controlling costs, boosting productivity and maintaining guest experience. It targets a candidate with substantial hotel operations experience, particularly in upscale or luxury properties, who can translate data into strategies that improve profitability and service delivery. The employer operates a five-star hospitality environment and seeks a leader to drive revenue growth and uphold standards across the hotel."

What you would do

• Drive revenue growth across hotel departments using commercial strategies and upselling.
• Improve occupancy, ADR, RevPAR and GOP while managing operating costs.
• Monitor financial performance and implement sustainable growth strategies without harming guest satisfaction.
• Oversee daily operations to ensure efficiency, productivity and five-star service standards.
• Enhance guest satisfaction, resolve complaints and foster guest loyalty and positive reviews.
• Optimize resources, streamline processes and ensure compliance with safety and quality standards.
• Lead and develop departmental teams with clear KPIs tied to revenue and guest experience.
• Foster accountability, teamwork and continuous improvement.
• Ensure regulatory compliance and effective asset maintenance.
• Manage operational risk and adherence to brand standards.

What they are asking for

• Bachelor’s degree or equivalent in Hospitality Management, Hotel Administration, Business Management or related field.
• Postgraduate qualification or professional certification preferred.
• 7–10 years of progressive hotel operations experience, including senior leadership roles.
• Experience managing operations of upscale, luxury or five-star hotels.
• Proven track record of improving revenue, controlling costs and profitability.
• Strong financial management skills: budgeting, forecasting, P&L analysis and KPI reporting.
• Solid understanding of revenue management, pricing, occupancy optimisation and ancillary revenue.
• Excellent leadership, communication, negotiation, problem-solving and decision-making skills.
• Proficiency in hotel management systems, reporting tools and Microsoft Office.
• Ability to translate performance data into practical, result-driven strategies.

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