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Head of Operations - Hotel
About this role
A prestigious five-star hotel in Lagos seeks a Head of Operations to oversee day-to-day activities across all departments, including Front Office, Housekeeping, Food & Beverage, and Guest Services. The role reports to the General Manager and focuses on increasing revenue, controlling costs, and maintaining five-star service standards. The candidate will translate business goals into operational strategies to enhance profitability without compromising guest experience. The position is full-time and based on the Island in Lagos.
What you would do
- Drive revenue growth across hotel departments through commercial strategies and upselling.
- Improve occupancy, average daily rate and revenue per available room while controlling operating costs.
- Monitor financial performance and implement strategies for sustainable growth.
- Oversee daily operations to ensure efficiency, productivity and consistent five-star service.
- Enhance guest satisfaction, resolve complaints and drive loyalty and repeat bookings.
- Optimise resources, streamline processes and ensure compliance with safety and quality standards.
- Lead and develop departmental teams with clear performance KPIs.
- Foster accountability, teamwork and continuous improvement across operations.
- Ensure regulatory compliance and adherence to brand standards.
- Translate performance data into practical strategies to deliver tangible results.
What they are asking for
- Bachelor’s degree in Hospitality Management, Hotel Administration, Business Management or related field.
- Postgraduate qualification or professional certification is an advantage.
- 7–10 years in hotel operations or hospitality management with senior leadership experience.
- Experience managing upscale, luxury or five-star hotel operations.
- Proven track record of improving revenue, controlling costs and delivering profitability improvements.
- Strong commercial and financial management skills including budgeting, forecasting, P&L analysis and KPI reporting.
- Solid understanding of revenue management, pricing, occupancy optimisation and upselling.
- Excellent leadership, communication, negotiation, problem-solving and decision-making skills.
- Proficiency in hotel management systems, reporting tools and Microsoft Office.
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