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Head of Operations
About this role
The role is for a Head of Operations at Ellington Microfinance Bank Limited in Lagos. It involves providing strategic and day-to-day operational leadership to ensure efficient service delivery, regulatory compliance, business continuity and sustainable growth. The candidate will work with the CEO and Management to improve performance, strengthen controls, enhance customer experience and align capacity with business objectives. Responsibilities include leading operational strategy, managing banking operations, ensuring compliance and risk controls, improving customer experience, driving digital process improvements, managing resources and budgets, supporting business growth, and leading the Operations team. The employer is a Central Bank of Nigeria-licensed microfinance bank focused on accessible financial services and customer-focused banking operations.
What you would do
- Develop and implement operational plans aligned with the bank's strategy
- Translate priorities into measurable targets and deliverables
- Review operating model and recommend efficiency improvements
- Monitor performance and resolve critical issues
- Advise CEO on priorities, resources and performance opportunities
- Oversee day-to-day banking operations and ensure service delivery
- Establish procedures, standards and workflows for operations
- Monitor transactions, reconciliations, turnaround times and productivity
- Identify bottlenecks and implement corrective actions
- Ensure resources and processes support products, customers and activities
What they are asking for
- Bachelor's degree in Business Administration, Banking and Finance, Economics, Accounting, Management or related field
- Relevant professional qualifications in banking, management, risk, operations or related field (advantage)
- Extensive experience in banking operations, preferably in microfinance or regulated financial institution
- Proven experience in operational management, process improvement, internal controls and service delivery
- Solid knowledge of CBN regulatory requirements and regulatory obligations of a bank
- Experience leading teams and implementing operational policies and procedures
- Familiarity with digital banking platforms, transaction processing systems and process automation
- Strong operational leadership, analytical and organisational skills
- Excellent communication, stakeholder management and team leadership abilities
- High integrity, accountability and professional conduct
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