Head of Operations

About this role

A senior operations role in a Lagos-based management consultancy, focused on ensuring quality customer service delivery, regulatory compliance, and efficient banking operations for clients in the financial sector. The position targets candidates with substantial experience in banking operations and process management.

What you would do

• Supervise operations activities including cash handling, customer service and funds transfers
• Implement budget and cost control measures and monitor expense lines
• Render statutory returns to regulatory bodies
• Ensure proper documentation and authorise transactions within approval limits
• Oversee account opening processes and verify documentation and scanning
• Maintain vault cash accuracy and security, including daily reconciliation and vault procedures

What they are asking for

• Bachelor's degree in any discipline with minimum Second Class lower or HND with Upper Credit
• At least five years of experience in Banking Operations Management
• Professional certifications are a plus
• Strong attention to detail and accuracy
• Knowledge of banking regulations, policies and procedures
• Proficiency in computers and Microsoft Office; excellent communication and customer service skills

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.