Head of Operation

About this role

A Head of Operations to oversee KindHeart Agency's daily activities and coordinate planning and execution of projects. The role suits someone with strong project and operational management experience, ideally from agency, production, talent or creative environments.

What you would do

• Oversee daily operational activities of the agency.
• Coordinate internal teams, assign tasks, track progress and ensure timely completion.
• Create and maintain workflows, processes and operational systems.
• Monitor project timelines, deliverables and team performance.
• Identify gaps and implement solutions.
• Coordinate weekly team meetings, check-ins and project reviews.

What they are asking for

• Strong project and operational management skills.
• Excellent organisational and time-management abilities.
• People management skills with attention to detail and calm, solution-focused approach.
• Ability to multitask and manage several projects simultaneously; strong problem-solving and decision-making.
• Proficiency with project tools (Google Workspace, Notion, Asana, Trello or similar).
• Experience in an agency, production company, talent management, fashion, media or creative environment is an advantage.

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