About this role
The Head of IT is responsible for planning, implementing, securing and maintaining the organisation's IT infrastructure, systems and network services. The role ensures high availability, resilience and cybersecurity across data centres, cloud services, Microsoft and Linux platforms, enterprise applications, end-user computing and IT service operations. It involves leading the local IT team, collaborating with business stakeholders and vendors to deliver reliable, cost‑effective and scalable IT services for a fast‑growing operator in the telecom sector. The position focuses on keeping critical IT services up and running and improving overall IT performance.
What you would do
- Manage and maintain enterprise server infrastructure (Windows Server, Linux, storage, core services)
- Ensure 24/7 availability and performance of critical infrastructure and network services
- Administer Microsoft 365, Active Directory, DNS, DHCP, Group Policy, SharePoint, licensing and identity controls
- Manage cloud, datacentre infrastructure, compute, storage and backups
- Plan and execute server and endpoint lifecycle, patches and vulnerability remediation
- Monitor infrastructure performance, conduct root cause analysis and implement corrective actions
- Administer network (LAN/WAN/WLAN, internet, VPNs, routers, switches, firewalls)
- Ensure network resilience and redundancy across offices, datacentres and cloud
- Provide Level 3 support for enterprise applications and related software
- Coordinate with vendors for incident resolution, upgrades and improvements
What they are asking for
- Master's degree in Computer Science, IT, Engineering or related field (or strong Bachelor with substantial relevant experience)
- Minimum 10 years in IT infrastructure, network or enterprise IT operations
- At least 5 years in a leadership or infrastructure management role
- Experience managing enterprise IT environments, datacentre operations and cloud services
- Strong knowledge of Microsoft technologies (Windows Server, 365, Active Directory, DNS, DHCP, Group Policy, SharePoint)
- Knowledge of Linux, virtualization (VMware/Hyper-V), storage and backup solutions
- Strong network administration skills (LAN, WAN, WLAN, firewalls, VPNs, routing, switching)
- Experience with ITSM platforms and incident/change/patch management
- Experience supporting enterprise applications and end-user computing
- Experience in vendor management and budgeting would be advantageous
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