Head of Customer Service (Remote)

About this role

Head of Customer Service role for remote work at Tati Agency. Suitable for someone who leads customer service efforts within an HR and recruitment solutions context.

What you would do

• Lead the customer service function and develop strategies to improve service delivery.
• Oversee teams and ensure high-quality support aligned with company objectives.
• Collaborate with HR and recruitment teams to enhance client and candidate experiences.
• Set performance metrics and monitor customer service KPIs.
• Drive process improvements and service standards across remote operations.
• Represent the customer service function in leadership discussions.

What they are asking for

• Previous experience in a senior customer service or head of department role.
• Experience in HR, recruitment, or related service delivery is a plus.
• Strong leadership and team-management skills.
• Ability to work remotely and manage distributed teams.
• Excellent communication and stakeholder management.
• Proven track record of improving customer satisfaction and processes.

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