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Head of Customer Service
About this role
The role is for a Head of Customer Service at Tati Consults in Lagos, responsible for leading the customer service team and delivering an outstanding customer experience for SMEs. It targets an experienced customer service professional with leadership and people-management skills.
What you would do
- Lead and manage the customer service team
- Drive service excellence and customer experience
- Develop and implement customer service strategies
- Monitor performance and drive improvements
- Collaborate with other departments on customer-related issues
- Coach and develop team members
What they are asking for
- Proven experience in customer service leadership
- Strong communication and people-management skills
- Excellent problem-solving abilities
- Experience managing and developing customer service teams
- Relevant degree or professional qualification
- Salary: ₦1,000,000 - ₦1,500,000 gross depending on experience
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