Head of Brokerage and International Operations

About this role

The role is to steer GIG Logistics’ customs brokerage operations, ensuring efficient clearance of imports and exports, regulatory compliance, and strong service delivery. It involves leading brokerage teams, building relationships with regulatory authorities and key partners, and driving process improvements and business growth. The position focuses on managing documentation, tariff classification, valuation, duty assessment, and compliance within Nigeria and with relevant agencies. It reports on operational performance and provides strategic recommendations to support growth. The job targets experienced professionals in customs brokerage or related logistics fields with leadership experience.

What you would do

• Lead all customs brokerage operations to ensure timely and compliant clearance of shipments.
• Develop and implement strategies to improve efficiency, service delivery, and profitability.
• Ensure compliance with Nigeria Customs Service and other trade, port, and government agency rules.
• Build and maintain relationships with regulatory agencies, shipping lines, terminals, and freight partners.
• Oversee customs documentation, tariff classification, valuation, and duty assessment.
• Monitor KPIs, clearance timelines, and customer service performance; implement improvements.
• Identify and mitigate compliance, operational, and commercial risks in brokerage activities.
• Collaborate with Sales, Freight Forwarding, Operations, Finance and Customer Experience teams.
• Lead, mentor and develop the Brokerage team for high performance and continuous improvement.
• Prepare management reports and strategic analyses to support growth.

What they are asking for

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Maritime Studies, Law, Economics or related discipline.
• 8 to 10 years in Customs Brokerage, Freight Forwarding, Shipping, International Trade or Logistics; at least 4 years in a leadership role.
• Strong knowledge of customs regulations, import/export procedures, tariff classification, valuation and trade compliance.
• Proven experience managing customs clearance operations and engaging with regulatory authorities.
• Excellent leadership, stakeholder management, negotiation and communication skills.
• Strong analytical and problem-solving abilities with focus on operational excellence.
• Proficiency in Microsoft Office and relevant systems (customs brokerage, freight forwarding or ERP).
• Professional certifications in Customs Administration, Freight Forwarding, Supply Chain Management or International Trade are advantageous.

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