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Head, Merchant Services
About this role
Head, Merchant Services in Lagos will lead the merchant acquiring and servicing business, steering strategy and operations across technology, product and compliance to deliver a seamless merchant experience. The role focuses on expanding the merchant base, improving onboarding and retention, and refining product offerings for retail, SME and enterprise segments.
What you would do
- Define and execute the department's short- and long-term strategies to drive merchant acquisition, activation and revenue growth.
- Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics and other high-volume sectors.
- Expand the merchant base through direct sales, channel partnerships, aggregators and digital acquisition tools.
- Ensure consistent delivery of high-quality service and support to existing merchants.
- Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS) to meet diverse merchant needs.
- Build and lead a high-performing Merchant Services team.
What they are asking for
- Bachelor's degree in Business Administration, Finance, Marketing, Economics or a related field.
- MBA or advanced degree is a plus.
- Minimum 10 years of relevant experience in fintech, banking or payments.
- At least 3 years in a senior or departmental leadership role (post-NYSC).
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