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Head, Legal Services and Customer Experience Management
About this role
Role is for a Head of Legal Services and Customer Experience Management at Earl Consulting Lagos, a management consulting firm in Lagos. The position targets individuals responsible for legal services and customer experience within a consultancy context.
What you would do
- Lead legal services activities for the firm
- Oversee customer experience management
- Coordinate with clients and internal teams to ensure compliant service delivery
- Develop and implement processes for legal and customer experience functions
- Monitor performance metrics and reporting for the two areas
- Support business development with legal and customer experience insights
What they are asking for
- Experience in legal services leadership or management
- Background in customer experience management
- Proven ability to oversee cross-functional teams
- Strong analytical and communication skills
- Bachelor’s degree or equivalent in a relevant field
- Prior experience in a consulting environment is a plus
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