Head HR - Diagnostics Centre Lagos Mainland

About this role

The role is for Head of Operations and Human Resources at a Nigerian outsourced services company with a focus on BPO and ITES. It requires prior people management experience in a Diagnostics Centre and calls for strategic leadership of both operational and HR functions. The employer provides BPO services from a large call centre facility and engages in analytics, risk advisory, and process consulting. The position targets a mature HR professional with middle to senior level management experience across HR pillars, including recruitment, compensation and benefits, L&D, performance, engagement, and compliance. Work days include alternate Saturdays.

What you would do

• Provide strategic leadership over the organisation's operational and people functions.
• Ensure systems, policies and practices support the organisation's mission, vision and values.
• Lead HR activities across recruitment, compensation and benefits, learning and development, performance management, employee engagement and compliance.
• Oversee operational and people management to foster excellence, accountability, and leadership.
• Collaborate with senior management to align HR strategy with business objectives.

What they are asking for

• Previous people management experience in a Diagnostics Centre.
• Strong HR leadership at middle management level.
• Experience across core HR pillars: Recruitment, Compensation & Benefits, Learning & Development, Performance Management, Employee Engagement, Compliance.
• Proven ability to provide strategic direction in operations and HR.
• Mature professional with deep operational expertise.

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