About this role
A full-time Hardware Engineer role based in Lagos (Ikeja) within an information technology services company. The role involves installing, maintaining, diagnosing, and repairing computer systems, servers, printers and related hardware, providing technical support, and ensuring compliance with service standards and data security. The position requires focusing on client satisfaction, service delivery, and accurate record-keeping, with on-site work and travel to client sites as needed. The employer is a provider of information technology services and managed support, seeking an experienced engineer to maintain and repair hardware and support server and printing environments. Applicants should be able to work independently or in a team and meet service deadlines.
What you would do
- Travel to client sites to provide technical support, maintenance and repair services.
- Install and configure computer hardware, operating systems, drivers, firmware, servers, storage devices, RAID systems, remote management and network printing.
- Monitor equipment health and performance, respond to alerts, perform preventive maintenance, track printer usage and consumables, and support backups and data restoration.
- Protect client data and ensure compliance with safety, data security and electronic waste disposal procedures.
- Explain faults and fixes to clients, provide updates, obtain job sign-off, and communicate upgrade recommendations to the account manager.
- Diagnose, troubleshoot, repair and maintain desktops, laptops, servers, printers, copiers and related hardware; replace faulty components and handle warranty repairs and parts claims.
- Respond to technical support requests, resolve faults within service timelines, test repaired equipment, and escalate complex issues when required.
- Maintain accurate service reports, asset registers, repair records and spare-parts inventory; track defective parts and credits.
What they are asking for
- First degree in Computer Engineering, Electronics, Computer Science or a related field.
- 3–5 years of relevant experience in computer hardware support, including server and printer maintenance.
- Ability to work independently and in a team, meet service deadlines, and travel to client locations as required.
- Strong knowledge of computer hardware, server systems, storage devices, printers, copiers and hardware diagnostic tools.
- Good troubleshooting, problem-solving, communication, organisational and customer service skills.
- Practical experience with server configuration, RAID, firmware updates, OS installation and basic networking.
- Relevant technical certifications (e.g., CompTIA A+, CompTIA Server+, Dell, HPE, Lenovo, Canon) are a plus.
- Experience in enterprise IT support or managed services is an advantage.
- Proficiency with technical documentation, service ticketing, asset management and spare-parts tracking.
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