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Hardware Engineer
About this role
The role is for a Hardware Engineer based in Lagos, hired by Peridot Forte Solutions Consulting. The engineer will install, maintain, diagnose, and repair computer hardware including desktops, laptops, servers, printers, and related equipment. Duties include providing technical support, managing service requests, maintaining records, and ensuring adherence to service standards, data security, and safety procedures. The position involves travel to client sites to deliver on-site technical support and maintenance. The candidate should be able to explain faults and fixes in plain language and communicate recommendations to the account manager.
What you would do
- Diagnose, troubleshoot, repair and maintain desktops, laptops, servers, printers, copiers and related hardware.
- Replace faulty components and handle warranty repairs and parts claims with manufacturers.
- Install and configure hardware, operating systems, drivers, firmware, servers, storage devices, RAID systems and network printing.
- Monitor equipment health and performance, respond to alerts, perform preventive maintenance, track consumables and support backups and data restoration.
- Respond to technical support requests and resolve faults within agreed service timelines; escalate complex issues as needed.
- Maintain service reports, asset registers, repair records and spare-parts inventory, including tracking and returning faulty parts.
- Explain faults and fixes to clients; provide technical updates and obtain job sign-off.
- Identify equipment upgrade needs and communicate recommendations to the account manager.
- Ensure data security and compliance with equipment safety and disposal procedures.
- Travel to client sites to provide on-site technical support and maintenance.
What they are asking for
- First degree in Computer Engineering, Electronics, Computer Science or related field.
- 3–5 years of relevant experience in computer hardware support, including server and printer maintenance.
- Strong knowledge of computer hardware, servers, storage devices, printers and diagnostic tools.
- Practical experience with server configuration, RAID, firmware updates, OS installation and basic networking.
- Proficiency in technical documentation, service ticketing, asset management and spare-parts tracking.
- Good troubleshooting, communication, organisational and customer service skills.
- Ability to work independently and with a team; willing to travel to client locations.
- Relevant technical certifications (e.g., CompTIA A+, CompTIA Server+, Dell, HPE, Lenovo, Canon) are an added advantage.
- Experience in enterprise IT support or managed services is an added advantage.
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