Guest Service Agent

About this role

Role: Guest Service Agent at Hilton Worldwide in Lagos. The job involves welcoming guests, managing check-in and check-out, and handling payments. It also requires providing guests with hotel information and promoting hotel services.

What you would do

• Greet guests on arrival.
• Verify guest details and complete the check-in process.
• Assign rooms and issue keys.
• Process guest check-out.
• Handle payments and issue receipts using the POS system.
• Promote hotel services through up-selling techniques.

What they are asking for

• A passion for hospitality.
• Integrity and doing the right thing.
• Leadership qualities.
• Ability to work in a team.
• Ownership and accountability.
• Focus on urgency and discipline in daily tasks.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.