Guest Service Agent

About this role

Role: Guest Service Agent for Hilton Worldwide in Lagos. This full-time position involves delivering friendly hospitality at the front desk, managing check-in and check-out, and assisting guests with information and hotel services to enhance their stay.

What you would do

• Greet guests on arrival
• Complete the check-in process and verify guest details
• Assign rooms and issue keys
• Process guest departures and verify charges at check-out
• Use the point-of-sale system to handle payments and issue receipts
• Respond to guest requests and provide hotel and local information

What they are asking for

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• Ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.