Guest Service Agent

About this role

The role is for a Guest Services Agent at Milestone Hotel in Lagos, serving as the front-facing point of contact for guests and handling calls, reservations and guest requests with warmth and professionalism. It is suitable for someone with experience in guest-facing or call handling roles, preferably in luxury hospitality, who can work flexible hours including nights, weekends and holidays.

What you would do

• Welcome and assist guests during arrival and departure
• Answer calls in a warm, hospitable manner and take messages
• Process payments and maintain records
• Manage reservations and guest inquiries
• Transfer calls and action guest requests accurately
• Maintain guest profiles and coordinate with other departments

What they are asking for

• Experience in a guest-facing or call handling role (preferably luxury hospitality)
• Excellent communication skills
• Organised, attentive and proactive with strong teamwork
• Ability to work nights, weekends and public holidays
• Warm personality and ability to create memorable first impressions
• Comfortable working in a fast-paced environment

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