Guest Service Agent

About this role

A Guest Service Agent at Milestone Boutique Apartments in Lagos acts as the main point of contact for guests, handling bookings, calls, messages and guest requests to ensure a smooth hospitality experience. The role targets candidates with guest-facing or call-handling experience, including those in luxury hospitality, and requires flexible availability including nights and weekends.

What you would do

• Welcome and assist guests during arrival and departure
• Answer calls promptly and transfer or take messages as needed
• Process payments and maintain guest records
• Handle reservations and guest enquiries
• Update guest information and profiles in the system
• Coordinate with reservations, housekeeping and other departments to ensure smooth front office operations

What they are asking for

• Experience in a guest-facing or call-handling role, preferably in luxury hospitality
• Excellent communication skills
• Organised, attentive and proactive with a focus on first impressions
• Ability to work flexibly, including nights, weekends and public holidays
• Warm, collaborative team player with strong customer service orientation
• Experience with maintaining guest profiles and working in a front office environment (PMS) is desirable

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