Guest Relations Personnel (GRP)

About this role

Hotel Capitol in Lagos seeks an experienced Guest Relations Personnel for a senior front office role. The position is full-time and based in Ojodu Berger, Lagos. The hotel offers luxury and comfort with a range of rooms and suites, and focuses on professional guest service. The role involves enhancing guest experiences, handling complaints and requests, and supporting front office operations.

What you would do

• Ensure guest experiences and satisfaction are maintained.
• Handle guest complaints, enquiries and special requests.
• Support and coordinate front office operations.
• Maintain high standards of professionalism and service delivery.

What they are asking for

• Graduate with completed NYSC programme.
• Minimum 4 years of experience in hotel front office operations.
• Excellent communication and customer service skills.
• Strong guest relations and complaint-handling abilities.
• Good knowledge of hotel front office procedures.
• Professional appearance, leadership skills and guest-focused attitude.
• Applicants residing around Ojodu Berger and environs preferred.

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