Guest Relations Officers

About this role

A Guest Relations Officer is needed for Blissview Hotel & Suites in Osogbo, Osun. The role focuses on greeting guests, handling enquiries and feedback, and ensuring a high standard of service throughout their stay.

What you would do

• Maintain positive relationships with guests during their stay.
• Address guest enquiries, requests, complaints and feedback promptly and professionally.
• Assist with VIP and special-arrival arrangements when required.
• Support check-in and check-out procedures as needed.
• Coordinate with other hotel departments to meet guest needs.
• Escalate serious issues to management and follow up on resolutions.

What they are asking for

• 5 to 10 years experience in guest relations, front office, customer service or related role.
• Familiarity with hotel operations and front office procedures.
• Experience handling guest complaints and resolving service issues.
• Experience in a hotel or hospitality environment is advantageous.
• Experience using basic computer applications and hotel management/PMS software is advantageous.
• Excellent communication and interpersonal skills; ability to work under pressure and in a busy, customer-focused environment.

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