Guest Relations Officer

About this role

A guest relations role is available at Smart Class Hotel & Suite in Enugu, under Wertvoll Consulting Services. The job targets individuals with a relevant qualification and involves representing the hotel to guests and handling guest needs. The employer offers staff lodge accommodation for both male and female employees. Applications close on 30 October 2026.

What you would do

• Interact with guests to assist with check-in and check-out
• Address guest inquiries and requests in a timely manner
• Provide information about hotel services and local attractions
• Coordinate with other hotel departments to resolve guest issues
• Maintain a welcoming and professional demeanour at all times
• Record guest feedback and escalate as needed
• Assist with reservation processes and room changes as required
• Ensure adherence to hotel policies and standards
• Maintain cleanliness and organisation of the front desk area
• Support guests with special requests and concerns

What they are asking for

• Relevant qualification
• Ability to communicate effectively with guests
• Customer service orientation
• Willingness to work in Enugu location
• Ability to work as part of a team
• Good organisational and problem-solving skills

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.