Guest Relations Officer

About this role

The role is for a Guest Relations Officer employed full-time in Rivers State, specifically Port Harcourt. The employer seeks an experienced and strategic candidate to oversee guest services, ensuring a smooth and pleasant guest experience. Responsibilities include handling reservations, assisting guests with inquiries, coordinating concierge services, and addressing guest complaints professionally. The position requires good communication, strong customer service skills, and the ability to work with multiple departments to meet guest needs. Salary is stated as N90,000 to N130,000 per month.

What you would do

• Welcome guests and provide professional assistance throughout their stay
• Manage room reservations, confirmations, cancellations and modifications
• Respond to guest inquiries via phone, email, and in person
• Provide information about facilities, services, rates and packages
• Assist with check-in and check-out when needed
• Coordinate concierge services such as transportation, restaurant bookings and local recommendations
• Handle guest complaints and escalate unresolved issues
• Maintain accurate guest records, reservations and service requests
• Liaise with housekeeping, front desk, maintenance and other departments
• Prepare reports on reservations, feedback, complaints and service issues

What they are asking for

• Minimum of OND or HND in Hospitality Management, Tourism, Business Administration or related field
• Relevant experience in guest relations, hotel reservations, front office or customer service (advantage)
• Good verbal and written communication skills
• Strong customer service and interpersonal skills
• Basic computer skills and familiarity with reservation or property management systems (advantage)
• Excellent organisational skills and attention to detail
• Ability to handle complaints calmly and professionally
• Professional appearance, courtesy, patience and positive attitude
• Willingness to work shifts, weekends and public holidays

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.