Guest Relations Officer

About this role

A Guest Relations Officer is needed for Smart Class Hotel & Suite in Enugu, to deliver professional, service-driven guest experiences. The role targets individuals with relevant qualifications and experience. Shared staff accommodation is available.

What you would do

• Provide courteous and professional guest service.
• Interact with guests to address inquiries and requests.
• Coordinate with hotel departments to resolve issues.
• Assist guests with check-in and check-out processes as needed.
• Maintain knowledge of hotel facilities and services to inform guests.
• Support the team in delivering high-quality guest experiences.

What they are asking for

• Relevant qualifications and experience in guest relations or hospitality.
• Service-driven mindset and professional demeanor.

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