Guest Experience Hostess

About this role

The role is for a Guest Experience Hostess at Hilton Abuja, part of Hilton Worldwide. The job focuses on delivering a warm and efficient arrival experience for guests, coordinating with the Food & Beverage team, and upholding Hilton standards. The hostess assists with seating, manages guest expectations during busy periods, handles queries and complaints, and supports communications and reporting. The employer is a global hospitality company with Hilton Hotels & Resorts, offering guest rooms and services across multiple locations.

What you would do

• Welcome guests upon arrival and escort them to tables
• Provide accurate wait-time estimates and manage guest expectations
• Handle guest queries and resolve concerns professionally
• Escalate issues as necessary
• Maintain knowledge of the menu and products
• Assist callers and relay messages accurately
• Support coordination with the Food & Beverage team
• Follow reporting procedures for issues
• Adhere to grooming, hygiene, and dress standards
• Comply with safety, security, and health regulations

What they are asking for

• Minimum of HND or BSc
• Experience in Food and Beverage or Guest Experience department or industry
• Cash handling experience (advantageous)
• Knowledge of Food Hygiene Regulations (advantageous)
• Good communication skills, written and oral
• Ability to work under pressure in a fast-paced environment
• Excellent grooming standards and professional telephone etiquette
• Flexibility to work in different roles or shifts
• Ability to work independently or as part of a team
• Emotional intelligence and cultural sensitivity (advantageous)

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